ALL REFUND RIGHTS UNDER BOTH AUSTRALIA STATE AND COMMONWEALTH LAW APPLY
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Please read the following carefully to ensure you are fully aware of your rights under the policy and our obligations to you.
At Connections from Heaven you have 7 day money back guarantee to apply for a refund:
- if an online course doesn’t do what we said it would
- If you have purchased one of our printed books/products and it still is in original condition for resale.
- If you cancel a prepaid appointment prior to 24 hours of your appointment starting. If you cancel within the 24 hours of your appointment starting, you will received a 50% refund on your booking.
No refunds shall be offered for consulting (reading) services already provided. No refunds shall be offered without proof of purchase, you will be asked to provide an original invoice containing your full name and payment method, e.g. credit card details.
If you can’t provide proof of purchase and payment method we will be unable to provide you with a refund.
We will process your refund within 7-10 days business days. 10% cancellation fee applies. If you have any questions regarding this policy please contact us at email@example.com